The CONTACT CENTRE MANAGEMENT TRAINING is specially designed and catered for Persons with Disabilities (PWDs). The 9-day Training, consisting of 3 modules – Call Centre Success, Writing Effective Emails and Beyond Customer Service, aims to enhance the service skills of PWDs and increase their employability or upgrade their existing skills.
Call Centre Success
This module will increase trainees’ understanding of the challenges, skills, and competencies they need to succeed as a customer service officer.
– The CSR: A Powerful Voice
– Gaining the Professional Edge
– The All Important Customer
– Building Your Communication Skills
– Attitude Your Most Important Asset
Writing Effective Emails
This module will show trainees how to compose and format persuasive e-mail messages that will get their message read and acted upon.
– Think Before You Email
– Composing Your Email
– Key to Effective Emails
– Polishing Your Cyber Manners
– Formatting Your Email
– Managing Email Overload
Beyond Customer Service
This module will highlight the importance of retaining customers, and develop strategies for successful customer service that can be established anywhere.
– Customer Service and Beyond
– Know Your Customer
– Customer Retention
– 50 Ways to Keep Your Customers
Date: To Be Advised
Time: 9am – 5pm
Venue: Enabling Village
Fees: To Be Advised
1. Skills Future Credit
2. Post-Secondary Education Account (PSEA)
a. Programme is open to Singaporeans and PRs only.
b. Course fee funding is available for persons with disabilities.
c. Trainees may receive a training allowance, subject to attendance and other terms and conditions.
d. Persons with disabilities refer to those with autism spectrum disorder; intellectual disability; physical impairment; hearing impairment; and visual impairment.