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0 – 9
A Positive Guide to Superior Service
Achieve Large-Budget Marketing Without a Large Budget
Achieving Consensus
Achieving Job Satisfaction
Achieving Results
Administrative Assistant
Assertiveness Skills Pack
Auditing Outsourcing Relationships
A-Z of Business Continuity Management
Basic Business Math
Basic Service Marketing
Basics of Budgeting
Basics of Inventory Management
Basics of Manufacturing
Be Your Own Coach
Benchmark Basics
Better Business Writing
Beyond Customer Service
Building & Closing the Sale
Building a Total Quality Culture
Business Continuity for Small Businesses
Business Continuity Planning
Business Continuity Strategy Development
Business Etiquette & Professionalism
Business Focus Training
Business Research
Business Resumption
Business Writing Toolkit
Call Centre Success (Basic)
Call Centres – Maximizing Performance (Intermediate)
Calming Upset Customers
Clear Writing
Coaching & Counseling
Coaching for Development
Communicating With Employees
Communication & Relationship Management
Communication and Relationship Management
Communication Skills (Intermediate)
Competencies Activity Pack
Competency & The Learning Organization
Complaint Handling for Positive Outcome
Conducting a Needs Analysis
Consultative Sales Power
Coping With Workplace Change (Basic)
Counseling (Employees) Skills at Work
Creating A Learning Organization
Creative Decision Making
Creative Problem Solving
Creativity for Competitive Advantage
Creativity in Business
CREST Module 1 – Learning to Learn
CREST Module 2 – Literacy Part 2.1 – Reading
CREST Module 3 – Listening & Oral Communication
CREST Module 4 – Problem Solving & Creativity
CREST Module 5 – Personal Effectiveness
CREST Module 6 – Group Effectiveness
CREST Module 7 – Organizational Skills
Crisis Command Centre Management
Crisis Communication and Management
Crisis Leadership
Critical Thinking
Customer Satisfaction
Dealing Effectively With the Media
Delegating for Results
Delivering Effective Training Sessions
Developing Impactful Presentations
Developing Instructional Design
Developing People – The Manager’s Role
Developing Positive Assertiveness
Developing Self-Esteem
Direct Marketing Techniques
Direct Marketing Techniques
Disaster Preparedness
Disaster Recovery & Business Continuity Planning
Downsizing Without Disaster
Driving the BCM Message through your
Dynamics of Diversity
Effective Budgets Management
Effective Coaching for Increased Performance
Effective Counseling Tools & Techniques to Increase Productivity – Managing a Team Meeting
Effective Feedbacks Skills
Effective Meeting Skills
Effective Meeting Skills
Effective Networking
Effective Performance Appraisal
Effective Practices in Business Continuity Planning for Purchasing and Supply Chain Management
Effective Presentation Skills
Effective Sales Management
Emergency Response Planning
Emotional Intelligence Works
Equipment Operator Course
Ethics in Business
Evaluating Commercial Recovery Services
Excellence in Supervision (Advance)
Facilitation Toolkit
Fat-Free Writing
Feedback Skills
Financial Analysis
Finding Your Purpose
First Time Leadership
Formatting Letters and Reports
From Technical Specialist to Supervisor
Fundamental Management Supervisory Skills (Intermediate)
Handling the Difficult Employee
How to Deliver Effective Drills & Exercises
How to Manage Difficult People
Impact assessment & Mitigation
Implementing Total Quality Management
Improve Your Reading Improve Your Job
Improved Organizational & Delegations Skills
Improving Peer Relationships
Improving Your Company Image
Influencing Others
Information Security Management
Infrastructure Recovery Planning
Initiating the New Employees
Initiative and Enterprise
Instant Sales Meetings -Intermediate – Fundamental Sales Training Skills
Integrating Buss Continuity Criteria In Your Supply Chain
Internal Customer Care
Internet Ideas for the Resourceful trainer
In This Together (Harassment)
JIT Forecasting & Master Scheduling
Knowledge Management
Leadership Skills for Women
Learning and Personal Development
Let’s Get Honest (Sexual Harassment)
Machine guarding & Electrical Safety
Making Humour Work
Making Teams Work (Outdoor Experiential Learning)
Making the Most of Being Mentored
Making Winning Presentation
Managing Anger
Managing Appraisal Interviews
Managing Change (Advance)
Managing Change at Work (Basic)
Managing Change at Work (Intermediate)
Managing Conflict
Managing Difficult People
Managing Disagreement Constructively
Managing Discipline and Grievances
Managing for Commitment
Managing Negative People
Managing People through Redundancies, Mergers and Acquisitions
Managing Personal Change
Managing Quality Customer Service
Managing Selection Interviews
Managing Stress for Mental Fitness
Managing Successful Projects
Managing Team Discipline for Improved Productivity
Managing the Technical Professional
Managing Upward
Marketing your Consulting or Professional Services
Measuring Customer Satisfaction
Memory Skills In Business
Mentoring (Basic)
Mentoring (Intermediate)
Moment Of Truth
Most Customer Services Start With the Telephone
Motivation in Practice
Negotiation Skills (Advance)
Negotiation Skills (Basic)
Networking for Success
NLP For Business Excellence
Office Management
Office Politics
Organization Development
Organization Development (Talent Retention & Employee Management)
Organizational Vision, Values & Mission
Partners in Performance
Partnerships at Work
Performance Management for Front Line Managers
Personal Counseling
Personal Effectiveness
Personal Financial Fitness
Personal Time Management
Plan Maintenance and administration
Plan Your Work: Work Your Plan
Planning and conducting a Mock Disaster
Planning for 24/7 System Availability
Port Safety and Security Program
Powerful Negotiation Techniques
Powerful Proofreading Skills
Practical Decision Making Skills for Managers
Practical Decisions Making Skills
Practical Training Skills
Presentation Skills (Basic)
Presentation Skills (Intermediate)
Preventive maintenance equipment usage
Problem Solving & Decision Making
Productivity Management for Supervisors/Managers
Professionalism in the Office
Project Initiation & Management
Project Management (Advance)
Project Management (Basic)
Prospecting: The Key to Sales Success
QC Judging Skills
Quality Calls
Risk Assessment and & Mitigation
Risk Taking
Sales Training Basic
Secrets of Good Time Management
Selling Through Customer Service
Skills of Appraisal & Performance Review
Starting Your New Business
Step By Step Guide Effect Outsourcing
Strategic Vendor Management
Stress Management at Work
Stress that Motivates
Study Skills Strategies
Successful Event Management
Successful Life Long Learning
Successful Negotiation
Successful Self-Management
Successful Strategic Planning
Systematic Succession Planning
Team Building (Team Bonding)
Team Problem-Solving
Team Triumphs (Team Building Games)
Technical I.T Disaster recovery
Technical Presentation Skills
Technical Writing in the Corporate World
Telephone Courtesy & Customer Service
Testing and Exercising Business Continuity Plans
The Project Management Activity pack
The Accounting Cycle
The Art of Communicating
The Building Blocks of Business Writing
The Challenge of Empowerment
The Continuously Improving Self
The Essentials of Management
The Manager as Trainer, Coach and Guide
The New Supervisor (Basic)
The Secrets of Success in Selling
The Telephone &Time Management
The War for Talent
Thinking On Your Feet
Toolkit for Organizational Change
Training Managers to Train
Training Methods that Work
Training of Personnel in occupational safety and health
Understanding Financial Statements
Understanding Leadership Competencies
Understanding Organizational Change
Using Visual Aids
Virtual Teaming
Vocabulary Improvement
Warehousing Management Course
Winning at Human Relations
Winning Human Relations
Winning the Inner Game of Selling
WITS Quality Circle Advanced Tools & Techniques
WITS Quality Circle Basic Tools Module
WITS Quality Circle Facilitation Skills Module
WITS Quality Circle Leadership Skills Module
WITS Quality Circle Management for Workshop
WITS Quality Circle Techniques for Facilitators
WITS Quality Circle Techniques for Leaders
WITS Quality Circle Techniques for Members
Working in Teams (Understanding & Preventing Team Misunderstandings)
Working Together
Workplace Bullying
Writing a Crisis communication Plan
Writing Business Proposal and Reports
Writing Effective E-Mail
Writing Fitness
Writing that Sells

Upcoming Public Workshops
* All our public courses can be delivered for groups of people from your organisation or at a venue of your choice


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