Category Listing
A) LEADERSHIP
D) TEAM LEADERS, SUPERVISORS, MANAGERS, KEY STAFF
E) THE FAST THINKING MANAGER SERIES – A Fast-Paced, 1 Day Course
F) ESS – Employment Skills System
G) CREST – Critical Enabling Skills Training
H) NEW COURSES
I) Country Development and Capacity Building Courses
| A. leadership |
| Title |
| What’s Your Leadership Style? |
| Sink or Swim? |
| Negotiating a Fair Solution |
| Give Great Feedback! |
| What’s Your Influencing Style? |
| Long Lasting Customer Relationships |
| Planning Personal Change? Know This! |
| Looking Forward to the Holidays? |
| Management Dos and Don’ts |
| Inspire Your People |
| Why People Don’t Think Rationally |
| So, What Do our Customers Really Want |
| Great Remote Relationships |
| How Accountable Are You |
| Get it Done As a Team |
| How to Mend a Mistake |
| Keep it Professional |
| Avoid These Common Communication |
| How Credible Are You |
| Learn Faster, Learn Brighter |
| Beat Bad Group Dynamics |
| Helping Your People Find Purpose |
| Support Your Team with Job Positives |
| Are You Commercially Aware |
| Plan For Success |
| Look Before You Leap |
| Get Set For Change |
| What’s Your Online Reputation? |
| Project Management The Agile Way! |
| Energize Yourself! |
| Keep Feedback Simple! |
| Get the Best From Workplace Rebels |
| Avoid These Cross-Cultural Faux Pas! |
| Taking Responsibility… Effectively |
| Quick Fix. Permanent Fix |
| Working With People You Don’t Like |
| Brainstorming? Read This First! |
| Five Steps to Lasting Change |
| Opportunity Knocks? |
| Coping Under Pressure? |
| How “Culturally Intelligent” Are You? |
| Are Your People Blocked? |
| Reach Your Potential, Today! |
| Are You Getting the Best? |
| The “Wow Factor”? |
| Kick Bad Working Habits in 2013! |
| What Makes You Unique? |
| GROW a High-Performing Team |
| The Right Style For Your Situation? |
| The Best Management Style for Your Business? |
| Secrets of Successful Recruitment? |
| Does Your Work Space Help or Hinder? |
| Speak Like a President |
| Three Steps to Effective Learning |
| Your Team – Positive? Happy? Excellent? |
| 3 Bad Habits You Have to Break |
| Conflict? Are You Teaching Tolerance? |
| Developing Future Leaders |
| A Team That Connects! |
| Get Noticed – For the Right Reasons! |
| Under Pressure? Create Calm! |
| Get Noticed- For the Right Reasons! |
| Build Great Working Relationships! |
| Build a Committed Team |
| Are You Good at Change? |
| What Motivates Your Team? |
| Nipping Problems in the Bud |
| Keep Hold of Your Best People! |
| Don’t Go it Alone! |
| How Loyal are Your Customers? |
| How Emotionally Intelligent are You? |
| Well Do You Know Your Customers? |
| Plan Training That Wows And Works |
| 10 Presentation Mistakes to Avoid |
| Communicate Like a True Professional |
| Dealing With Sloppy Work |
| Stay Cool! |
| Go/No Go? |
| Self-Development for Busy People |
| How You Can “Learn” Happiness at Work |
| Quicker Ways to Build a High-Performance Team |
| Protect Your Relationships |
| Enjoy Your Commute! |
| Take Back Control! |
| Develop Your People! |
| What Are Your Goals for 2014? |
| b. Sales And Marketing |
| Title |
| Successful Event Management |
| Presentation Skills |
| Selling Through Customer Services |
| Effective Sales Management |
| Business Etiquette and Professionalism |
| Effective Presentation |
| Effective Meeting Skills |
| Networking Skills |
| Making Winning Presentation |
| Direct Marketing Techniques |
| Marketing your Consulting or Professional Services |
| Sales Training Basic |
| Writing Business Proposal and Reports |
| Prospecting |
| c. Human Resources |
| Title |
| Effective Performance Appraisal |
| Handling Difficult Employee |
| Organization Development |
| Successful Strategic Planning |
| Organization Development (Talent Retention & Employee Management) |
| Managing Change at Work |
| Managing Disagreement Constructively |
| Managing Difficult People |
| Partners in Performance |
| Attitude |
| Business Etiquette & Professionalism |
| Influencing Others |
| Office Politics |
| Personal Counseling |
| Winning Human Relations |
| Skills of Appraisal & Performance Review |
| Counseling (Employees) Skills at Work |
| d. Team Leaders, Supervisors, Managers, Key Staff |
| Title |
| 01 – Supervisory Skills |
| Excellence in Supervision (Advance) |
| From Technical Specialist to Supervisor |
| The New Supervisor (Basic) |
| Feedback Skills |
| Fundamental Management Supervisory Skills (Intermediate) |
| 02 – Team Building & Leadership |
| Achieving Consensus |
| Leadership Skills for Women |
| Team Building (Team Bonding) |
| Team Problem-Solving |
| Virtual Teaming |
| Working in Teams (Understanding & Preventing Team Misunderstandings) |
| Team Triumphs (Team Building Games) |
| First Time Leadership |
| Making Teams Work (Outdoor Experiential Learning) |
| 03 – Management Skills |
| Delegating for Results |
| Improving Your Company Image |
| Managing the Technical Professional |
| Project Management (Basic) |
| Successful Negotiation |
| The Challenge of Empowerment |
| Developing People – The Manager’s Role |
| The Essentials of Management |
| Facilitation Toolkit |
| The Manager as Trainer, Coach and Guide |
| Negotiation Skills (Basic) |
| Practical Decision Making Skills for Managers |
| Performance Management for Front Line Managers |
| The Project Management Activity pack |
| Skills of Appraisal & Performance Review |
| Managing Discipline and Grievances |
| motivation in Practice |
| Negotiation Skills (Advance) |
| Practical Decision Making Skills for Managers |
| Performance Management for Front Line Managers |
| Project Management (Advance) |
| Skills of Appraisal & Performance Review |
| Managing Discipline and Grievances |
| Office Management |
| Professionalism in the Office |
| 04 – Increase Employee Performance |
| Downsizing Without Disaster |
| Effective Performance Appraisal |
| Empowerment |
| Handling the Difficult Employee |
| Developing Instructional Design |
| Dynamics of Diversity |
| Training Managers to Train |
| Training Methods that Work |
| Working Together |
| (Using) Emotional Intelligence at Work |
| 05 – Strategic Development |
| Competency & The Learning Organization |
| Creating A Learning Organization |
| Organization Development |
| Organizational Vision, Values & Mission |
| Successful Strategic Planning |
| Systematic Succession Planning |
| Understanding Leadership Competencies |
| Competencies Activity Pack |
| Implementing Total Quality Management |
| Knowledge Management |
| Creating A Learning Organization |
| Toolkit for Organizational Change |
| NLP For Business Excellence |
| The War for Talent |
| managing People through Redundancies, Mergers and Acquisitions |
| 06 – Finance |
| The Accounting Cycle |
| Basics of Budgeting |
| Financial Analysis |
| Personal Financial Fitness |
| Starting Your New Business |
| Understanding Financial Statements |
| 07 – Change |
| Coping With Workplace Change (Basic) |
| Managing Change at Work (Intermediate) |
| Managing Personal Change |
| Understanding Organizational Change |
| managing Change (Advance) |
| 08 – Manufacturing & Inventory |
| Basics of Inventory Management |
| Basics of Manufacturing |
| Benchmark Basics |
| Building a Total Quality Culture |
| JIT Forecasting & Master Scheduling |
| The Continuously Improving Self |
| TQM |
| 5S |
| 09 – Electronic Communication |
| Writing Effective E-Mail |
| 10 – Conflict Resolution |
| Managing Disagreement Constructively |
| managing Conflict |
| 11 – Customer Service |
| A Positive Guide to Superior Service |
| Beyond Customer Service |
| Calming Upset Customers |
| Customer Satisfaction |
| Internal Customer Care |
| Managing Quality Customer Service |
| Measuring Customer Satisfaction |
| Most Customer Services Start With the Telephone |
| Basic Service Marketing |
| Complaint Handling for Positive Outcome |
| 12 – Telephone Skills |
| Telephone Courtesy & Customer Service |
| Quality Calls |
| 13 – Call Centre Success |
| Call Centre Success (Basic) |
| Call Centres – Maximizing Performance (Intermediate) |
| 14 – Sales & Marketing |
| Achieve Large-Budget Marketing Without a Large Budget |
| Building & Closing the Sale |
| Business Research |
| Consultative Sales Power |
| Dealing Effectively With the Media |
| Direct Marketing Techniques |
| Effective Sales Management |
| Marketing Your Consulting or Professional Services |
| Prospecting: The Key to Sales Success |
| Sales Training Basics |
| Winning the Inner Game of Selling |
| Business Focus Training |
| Instant Sales Meetings –Intermediate –(Fundamental Sales Training Skills) |
| Selling Through Customer Service |
| Successful Events Management |
| 15 – Productivity |
| Achieving Results |
| Administrative Assistant |
| Plan Your Work: Work Your Plan |
| Successful Self-Management |
| Managing Anger |
| Managing for Commitment |
| Managing Negative People |
| Partners in Performance |
| Productivity Management for Supervisors/Managers |
| 16 – Coaching & Mentoring |
| Be Your Own Coach |
| Coaching & Counseling |
| Coaching for Development |
| Making the Most of Being Mentored |
| Mentoring (Basic) |
| Mentoring (Intermediate) |
| 17 – Verbal Communication |
| Communicating With Employees |
| Effective Meeting Skills |
| Emotional Intelligence Works |
| Making Humour Work |
| The Art of Communicating |
| Thinking On Your Feet |
| Communication Skills (Intermediate) |
| 18 – Written Titles |
| Better Business Writing |
| Clear Writing |
| Fat-Free Writing |
| Powerful Proofreading Skills |
| Technical Writing in the Corporate World |
| The Building Blocks of Business Writing |
| Writing Business Proposals & Reports |
| Writing Fitness |
| Writing that Sells |
| Business Writing Toolkit |
| 19 – Presentation Skills |
| Effective Presentation Skills |
| Technical Presentation Skills |
| Using Visual Aids |
| Presentation Skills (Intermediate) |
| 20 – Time Management |
| Personal Time Management |
| The Telephone &Time Management |
| 21 – Self Improvement |
| Achieving Job Satisfaction |
| Attitude |
| Concentration |
| Critical Thinking |
| Developing Positive Assertiveness |
| Developing Self-Esteem |
| Ethics in Business |
| Finding Your Purpose |
| Memory Skills In Business |
| Risk Taking |
| Assertiveness Skills Pack |
| 22 – Jobs & Careers |
| Effective Networking |
| Networking for Success |
| 23 – Peer Relations & Appearance |
| Business Etiquette & Professionalism |
| Improving Peer Relationships |
| Influence |
| Influencing Others |
| Managing Upward |
| Office Politics |
| Personal Counseling |
| Winning at Human Relations |
| Internal Customers |
| Partnerships at Work |
| Counseling (Employees) Skills at Work |
| 24 – Adult Learning |
| Basic Business Math |
| Formatting Letters and Reports |
| Improve Your Reading Improve Your Job |
| Study Skills Strategies |
| Successful Life Long Learning |
| Vocabulary Improvement |
| 25 – Creativity |
| Creative Decision Making |
| Creativity in Business |
| Creativity for Competitive Advantage |
| Creative Problem Solving |
| 26 – Stress, Well-Being & Retirement |
| Managing Stress for Mental Fitness |
| Stress that Motivates |
| Stress Management at Work |
| 27 – Compliance |
| Disaster Preparedness |
| 28 – Training |
| Conducting a Needs Analysis |
| Delivering Effective Training Sessions |
| Internet Ideas for the Resourceful trainer |
| Practical Training Skills |
| 29 – Warehousing / Logistics |
| Equipment Operator Course |
| Warehousing Management Course |
| Preventive maintenance equipment usage |
| Training of Personnel in occupational safety and health |
| Machine guarding & Electrical Safety |
| Port Safety and Security Program |
| 30 – WITS – Work Improvement Teams |
| WITS Quality Circle Management for Workshop |
| WITS Quality Circle Techniques for Facilitators |
| WITS Quality Circle Techniques for Leaders |
| WITS Quality Circle Techniques for Members |
| WITS Quality Circle Leadership Skills Module |
| WITS Quality Circle Facilitation Skills Module |
| WITS Quality Circle Advanced Tools & Techniques |
| WITS Quality Circle Basic Tools Module |
| QC Judging Skills |
| e. The Fast Thinking Manager |
| Title |
| Managing Selection Interviews |
| Effective Counselling Tools & Techniques to Increase Productivity |
| Managing a Team Meeting |
| How to Manage Difficult People |
| Managing Team Discipline for Improved Productivity |
| Initiating the New Employees |
| Effective Coaching for Increased Performance |
| Developing Impactful Presentations |
| Managing Successful Projects |
| Practical Decisions Making Skills |
| Powerful Negotiation Techniques |
| Managing Appraisal Interviews |
| Secrets of Good Time Management |
| Effective Feedbacks Skills |
| Effective Budgets Management |
| Improved Organizational & Delegations Skills |
| f. Ess – Employability Skills System |
| Title |
| OPERATIONS LEVEL |
| Maintain Personal Presentation and Employment |
| Adapt to Change (Learning & Personal Development) |
| Demonstrate Initiative and Enterprising Behaviours |
| Apply Emotional Competence to Manage Self |
| Comply with Workplace Safety and Health Policies and Procedures |
| Work in a Team (L1) |
| Perform Basic Productivity Practices (L1) |
| Apply 5S Techniques (L1) |
| Apply Quality Systems (L1) |
| Develop Personal Effectiveness |
| Problem Solving & Decision Making |
| Initiative and Enterprise |
| Communication and Relationship Management |
| Learning and Personal Development |
| SUPERVISORY LEVEL |
| Maintain Personal Presentation and Employment |
| Foster Team Adaptability (Learning & Personal Development) |
| Foster Initiative and Enterprise in team |
| Apply Emotional Competence to Manage Self and Team |
| Supervise Work Improvement Processes |
| Supervise Quality Procedures |
| Facilitate Effective Work Teams |
| Maintain Workplace Safety and Health Policies and Procedures |
| Facilitate Effective Communication and Engagement at the Workplace |
| Develop Personal Effectiveness |
| Problem Solving & Decision Making |
| Initiative and Enterprise |
| Communication & Relationship Management |
| Learning and Personal Development |
| MANAGERIAL LEVEL |
| Contribute Towards a Learning Organization |
| Support the Establishment of a Framework for Initiative and Enterprise |
| Solve Problems and Make Decisions at Managerial Level |
| Apply Emotional Competence to Manage Self and Others in a Business Context |
| Manage Process Improvement ( L4 ) |
| Manage Quality Systems and Processes |
| Contribute to the Development and Design of a Productivity Framework(Learning & Personal Development) |
| Manage Workplace Safety and Health System |
| Manage Cross Functional and Culturally Diverse Teams |
| Develop a Work Team |
| Facilitate the Implementation of a Productivity Framework |
| Implement Lean Six-Sigma (L4) |
| Apply Business Process Reengineering (L4) |
| Develop Professional Image and Competence to Achieve Personal Career Goals (5) |
| Develop Personal Effectiveness |
| Apply Systems Thinking in Problem Solving and Decision Making (L5) |
| Initiative and Enterprise |
| Lead Workplace Communication and Engagement |
| Problem Solving & Decision Making |
| Learning and Personal Development |
| g. Crest – Critical Enabling Skills Training |
| Title |
| CREST Module 1 – Learning to Learn |
| CREST Module 2 – Literacy Part 2.1 – Reading |
| CREST Module 3 – Listening & Oral Communication |
| CREST Module 4 – Problem Solving & Creativity |
| CREST Module 5 – Personal Effectiveness |
| CREST Module 6 – Group Effectiveness |
| CREST Module 7 – Organizational Skills |
| h. New Courses |
| Title |
| 01. LEADERSHIP SKILLS |
| Understanding Power |
| Captivating Expert Power |
| How to Become A Better Leader |
| Bridging the Gap between Generation X and Y |
| Avoiding Leadership and Management Mistakes |
| Harnessing the Great Leader in You |
| Effective Leadership Styles |
| Effective Ways to Delegate |
| Motivational Leadership |
| 02. TEAM MANAGEMENT SKILLS |
| Team Role Theory: Belbin’s Theory |
| Be A Good Team Player! |
| Dealing with Differences to Resolve Team Conflict |
| McClelland’s Human Motivation Theory: What Drives Your Team Members |
| 03. STRATEGY AND PROBLEM-SOLVING TOOLS |
| Developing Strategy in Business |
| Business: Managing Your Competitors |
| 04. DECISION-MAKING |
| Is It a Go or a No?: How to Make Better Decisions |
| Different Techniques for Decision-Making |
| Thinking Critically |
| 05. PROJECT MANAGEMENT |
| Constructing a Project Framework |
| 06. STRESS MANAGEMENT |
| Beat that Stress: Learning Stress Management Techniques |
| How Burnout Are You? |
| Stress Management: The Perception-Based Strategies |
| i. COUNTRY DEVELOPMENT AND CAPACITY BUILDING COURSES |
| Title |
| 01. INTERMEDIATE COURSE ON PRIVATE SECTOR DEVELOPMENT AND FOREIGN DIRECT INVESTMENTS |
| Introduction to Foreign Direct Investments |
| Country’s Investment Attractiveness |
| Investment Promotion for Less Developed/ Developing Countries |
| Public-Private Partnership |
| 02. The Art of Trade Negotiation |
| Introduction and Preparing for Trade Negotiations |
| Overview of WTO, Regional and Bilateral Negotiations |
| Trade in Services |
| Dispute Settlement |
| 03. International Trade Facilitation |
| 04. Information Technology for Hospitality and Tourism |
| 05. Public Sector Reforms and Management For Senior Managers |
| 06. Meetings, Conventions, and Exhibition Practices |
| Life Cycle of Planned Events, Events, and Meetings |
| Conventions |
| Exhibitions |
| Special Events |
| 07. Investment Management and Promotion Strategies (6 sessions) |
| 08. Service Quality Management |
| Service Quality – An Introduction |
| Service Quality – Concepts and Models |
| Aligning Strategy, Design and Standards |
| Total Quality Management |
| 09. Sustainable Tourism Development and Management |
| Destination Marketing and Promotion |
| Tourism Development and Management |
| Tourism Planning and Sustainable Development |
| Marketing Research |
| Cultural Tourism Development |
| Environmental Tourism Development and Management |
| Management of Food Services and Lodging Facilities |
| Internal Marketing and Service Excellence |
| Transportation and Tourism Development |
| Future Trends and Challenges |
| 10. IT Train the Trainers |
| 11. Intermediate Course on Strategic Tourism Development (5 sessions) |
| 12. Management and Leadership for Senior Managers |
| Creating Vision and Engaging Others to Follow |
| Managerial and Leadership Roles and Functions |
| Leadership and Management Styles, Skills, and Behaviors |
| Be an Effective Change Agent |
| Delegation/Performance Management |
| Proving Feedback to Manage Performance |
| Creating Effective Teams |
| Building Trust and Motivating Others |
| Communication/Coaching/Counseling Skills |
| Facilitating Focused Conversation and Meetings |
| Building Relationships with People at Work |
| 13. Public Governance and Administration |
| Establishing Basic Principles and FundamentalsChallenges Facing Singapore, ASEAN & Cambodia |
| Principles of Governance |
| Human Resource Reforms |
| Human Resource Management |
| Clean Governance |
| 14. HR Management in the Public Sector |
| Introduction to HR Management |
| HR Functions in the Public Service |
| Recruitment |
| Performance Management System |
| Training and Development |
| 15. National Economic Management (8 sessions) |
| 16. Foreign Investment Regulation and Management (5 sessions) |
| 17. Development Strategies for SMEs for Cambodia (7 parts) |
| 18. Urban Tourism Planning |
| Introduction to Urban Tourism |
| Urban Tourism Planning |
| Site Planning Concepts |
| Partnerships and Collaboration in Tourism |
| 19. Advance Note Taking Course |
| 20. Service Quality Management in Hospitality and Tourism (7 parts) |
| 21.Server Administration and Networking |
| 22. Investment Promotion Strategies |
| Role of International and Domestic |
| Investment |
| National Industrial and Investment Strategy |
| Understanding Investment Decision Making |
| Formulating of Investment Strategies and Incentives |
| Investment Promotion, Implementation and Aftercare |
| 23. The Logistics and Planning of Meetings, Conventions and Exhibitions |
| 24. Basic Financial Management |
| 25. Effective ICT Management |
| j. COMPLIANCE TRAINING |
| Workplace Bullying |
| In This Together (Harassment) |
| Let’s Get Honest (Sexual Harassment) |
| Moment of Truth (Ethics) |
| k. TRAIN THE TRAINERS |
| Apply Adult Learning and Code Ethics to Training |
| Prepare and Facilitate Classroom Training |
| Conduct Competency-Based Assessment |
| Develop a Competency-Based Assessment |
| l. INMATE MANAGEMENT |
| Code of Professional and Personal Conduct and Ethical Responsibility |
| Custody and Control |
| Inmate Management Behavior Plan |
| m.Service Excellence |
| Title |
| Managers |
| Lead A Customer Focused Organisation 3-5 days |
| Provide a Quality Service Environment 3-5 days |
| Manage Business Excellence 3-5 days |
| Supervisors |
| Lead a Service Team 2-3 days |
| Build Relationship with Customers 2-3 days |
| Implement Continual Improvements in Service Delivery 2-3 days |
| Operations Staff |
| Provide GEMS Service 1-3days |
| Deliver Service Excellence 1-3days |
