Category Listing
A) LEADERSHIP
D) TEAM LEADERS, SUPERVISORS, MANAGERS, KEY STAFF
E) THE FAST THINKING MANAGER SERIES – A Fast-Paced, 1 Day Course
F) ESS – Employment Skills System
G) CREST – Critical Enabling Skills Training
H) NEW COURSES
I) Country Development and Capacity Building Courses
A. leadership |
Title |
What’s Your Leadership Style? |
Sink or Swim? |
Negotiating a Fair Solution |
Give Great Feedback! |
What’s Your Influencing Style? |
Long Lasting Customer Relationships |
Planning Personal Change? Know This! |
Looking Forward to the Holidays? |
Management Dos and Don’ts |
Inspire Your People |
Why People Don’t Think Rationally |
So, What Do our Customers Really Want |
Great Remote Relationships |
How Accountable Are You |
Get it Done As a Team |
How to Mend a Mistake |
Keep it Professional |
Avoid These Common Communication |
How Credible Are You |
Learn Faster, Learn Brighter |
Beat Bad Group Dynamics |
Helping Your People Find Purpose |
Support Your Team with Job Positives |
Are You Commercially Aware |
Plan For Success |
Look Before You Leap |
Get Set For Change |
What’s Your Online Reputation? |
Project Management The Agile Way! |
Energize Yourself! |
Keep Feedback Simple! |
Get the Best From Workplace Rebels |
Avoid These Cross-Cultural Faux Pas! |
Taking Responsibility… Effectively |
Quick Fix. Permanent Fix |
Working With People You Don’t Like |
Brainstorming? Read This First! |
Five Steps to Lasting Change |
Opportunity Knocks? |
Coping Under Pressure? |
How “Culturally Intelligent” Are You? |
Are Your People Blocked? |
Reach Your Potential, Today! |
Are You Getting the Best? |
The “Wow Factor”? |
Kick Bad Working Habits in 2013! |
What Makes You Unique? |
GROW a High-Performing Team |
The Right Style For Your Situation? |
The Best Management Style for Your Business? |
Secrets of Successful Recruitment? |
Does Your Work Space Help or Hinder? |
Speak Like a President |
Three Steps to Effective Learning |
Your Team – Positive? Happy? Excellent? |
3 Bad Habits You Have to Break |
Conflict? Are You Teaching Tolerance? |
Developing Future Leaders |
A Team That Connects! |
Get Noticed – For the Right Reasons! |
Under Pressure? Create Calm! |
Get Noticed- For the Right Reasons! |
Build Great Working Relationships! |
Build a Committed Team |
Are You Good at Change? |
What Motivates Your Team? |
Nipping Problems in the Bud |
Keep Hold of Your Best People! |
Don’t Go it Alone! |
How Loyal are Your Customers? |
How Emotionally Intelligent are You? |
Well Do You Know Your Customers? |
Plan Training That Wows And Works |
10 Presentation Mistakes to Avoid |
Communicate Like a True Professional |
Dealing With Sloppy Work |
Stay Cool! |
Go/No Go? |
Self-Development for Busy People |
How You Can “Learn” Happiness at Work |
Quicker Ways to Build a High-Performance Team |
Protect Your Relationships |
Enjoy Your Commute! |
Take Back Control! |
Develop Your People! |
What Are Your Goals for 2014? |
b. Sales And Marketing |
Title |
Successful Event Management |
Presentation Skills |
Selling Through Customer Services |
Effective Sales Management |
Business Etiquette and Professionalism |
Effective Presentation |
Effective Meeting Skills |
Networking Skills |
Making Winning Presentation |
Direct Marketing Techniques |
Marketing your Consulting or Professional Services |
Sales Training Basic |
Writing Business Proposal and Reports |
Prospecting |
c. Human Resources |
Title |
Effective Performance Appraisal |
Handling Difficult Employee |
Organization Development |
Successful Strategic Planning |
Organization Development (Talent Retention & Employee Management) |
Managing Change at Work |
Managing Disagreement Constructively |
Managing Difficult People |
Partners in Performance |
Attitude |
Business Etiquette & Professionalism |
Influencing Others |
Office Politics |
Personal Counseling |
Winning Human Relations |
Skills of Appraisal & Performance Review |
Counseling (Employees) Skills at Work |
d. Team Leaders, Supervisors, Managers, Key Staff |
Title |
01 – Supervisory Skills |
Excellence in Supervision (Advance) |
From Technical Specialist to Supervisor |
The New Supervisor (Basic) |
Feedback Skills |
Fundamental Management Supervisory Skills (Intermediate) |
02 – Team Building & Leadership |
Achieving Consensus |
Leadership Skills for Women |
Team Building (Team Bonding) |
Team Problem-Solving |
Virtual Teaming |
Working in Teams (Understanding & Preventing Team Misunderstandings) |
Team Triumphs (Team Building Games) |
First Time Leadership |
Making Teams Work (Outdoor Experiential Learning) |
03 – Management Skills |
Delegating for Results |
Improving Your Company Image |
Managing the Technical Professional |
Project Management (Basic) |
Successful Negotiation |
The Challenge of Empowerment |
Developing People – The Manager’s Role |
The Essentials of Management |
Facilitation Toolkit |
The Manager as Trainer, Coach and Guide |
Negotiation Skills (Basic) |
Practical Decision Making Skills for Managers |
Performance Management for Front Line Managers |
The Project Management Activity pack |
Skills of Appraisal & Performance Review |
Managing Discipline and Grievances |
motivation in Practice |
Negotiation Skills (Advance) |
Practical Decision Making Skills for Managers |
Performance Management for Front Line Managers |
Project Management (Advance) |
Skills of Appraisal & Performance Review |
Managing Discipline and Grievances |
Office Management |
Professionalism in the Office |
04 – Increase Employee Performance |
Downsizing Without Disaster |
Effective Performance Appraisal |
Empowerment |
Handling the Difficult Employee |
Developing Instructional Design |
Dynamics of Diversity |
Training Managers to Train |
Training Methods that Work |
Working Together |
(Using) Emotional Intelligence at Work |
05 – Strategic Development |
Competency & The Learning Organization |
Creating A Learning Organization |
Organization Development |
Organizational Vision, Values & Mission |
Successful Strategic Planning |
Systematic Succession Planning |
Understanding Leadership Competencies |
Competencies Activity Pack |
Implementing Total Quality Management |
Knowledge Management |
Creating A Learning Organization |
Toolkit for Organizational Change |
NLP For Business Excellence |
The War for Talent |
managing People through Redundancies, Mergers and Acquisitions |
06 – Finance |
The Accounting Cycle |
Basics of Budgeting |
Financial Analysis |
Personal Financial Fitness |
Starting Your New Business |
Understanding Financial Statements |
07 – Change |
Coping With Workplace Change (Basic) |
Managing Change at Work (Intermediate) |
Managing Personal Change |
Understanding Organizational Change |
managing Change (Advance) |
08 – Manufacturing & Inventory |
Basics of Inventory Management |
Basics of Manufacturing |
Benchmark Basics |
Building a Total Quality Culture |
JIT Forecasting & Master Scheduling |
The Continuously Improving Self |
TQM |
5S |
09 – Electronic Communication |
Writing Effective E-Mail |
10 – Conflict Resolution |
Managing Disagreement Constructively |
managing Conflict |
11 – Customer Service |
A Positive Guide to Superior Service |
Beyond Customer Service |
Calming Upset Customers |
Customer Satisfaction |
Internal Customer Care |
Managing Quality Customer Service |
Measuring Customer Satisfaction |
Most Customer Services Start With the Telephone |
Basic Service Marketing |
Complaint Handling for Positive Outcome |
12 – Telephone Skills |
Telephone Courtesy & Customer Service |
Quality Calls |
13 – Call Centre Success |
Call Centre Success (Basic) |
Call Centres – Maximizing Performance (Intermediate) |
14 – Sales & Marketing |
Achieve Large-Budget Marketing Without a Large Budget |
Building & Closing the Sale |
Business Research |
Consultative Sales Power |
Dealing Effectively With the Media |
Direct Marketing Techniques |
Effective Sales Management |
Marketing Your Consulting or Professional Services |
Prospecting: The Key to Sales Success |
Sales Training Basics |
Winning the Inner Game of Selling |
Business Focus Training |
Instant Sales Meetings –Intermediate –(Fundamental Sales Training Skills) |
Selling Through Customer Service |
Successful Events Management |
15 – Productivity |
Achieving Results |
Administrative Assistant |
Plan Your Work: Work Your Plan |
Successful Self-Management |
Managing Anger |
Managing for Commitment |
Managing Negative People |
Partners in Performance |
Productivity Management for Supervisors/Managers |
16 – Coaching & Mentoring |
Be Your Own Coach |
Coaching & Counseling |
Coaching for Development |
Making the Most of Being Mentored |
Mentoring (Basic) |
Mentoring (Intermediate) |
17 – Verbal Communication |
Communicating With Employees |
Effective Meeting Skills |
Emotional Intelligence Works |
Making Humour Work |
The Art of Communicating |
Thinking On Your Feet |
Communication Skills (Intermediate) |
18 – Written Titles |
Better Business Writing |
Clear Writing |
Fat-Free Writing |
Powerful Proofreading Skills |
Technical Writing in the Corporate World |
The Building Blocks of Business Writing |
Writing Business Proposals & Reports |
Writing Fitness |
Writing that Sells |
Business Writing Toolkit |
19 – Presentation Skills |
Effective Presentation Skills |
Technical Presentation Skills |
Using Visual Aids |
Presentation Skills (Intermediate) |
20 – Time Management |
Personal Time Management |
The Telephone &Time Management |
21 – Self Improvement |
Achieving Job Satisfaction |
Attitude |
Concentration |
Critical Thinking |
Developing Positive Assertiveness |
Developing Self-Esteem |
Ethics in Business |
Finding Your Purpose |
Memory Skills In Business |
Risk Taking |
Assertiveness Skills Pack |
22 – Jobs & Careers |
Effective Networking |
Networking for Success |
23 – Peer Relations & Appearance |
Business Etiquette & Professionalism |
Improving Peer Relationships |
Influence |
Influencing Others |
Managing Upward |
Office Politics |
Personal Counseling |
Winning at Human Relations |
Internal Customers |
Partnerships at Work |
Counseling (Employees) Skills at Work |
24 – Adult Learning |
Basic Business Math |
Formatting Letters and Reports |
Improve Your Reading Improve Your Job |
Study Skills Strategies |
Successful Life Long Learning |
Vocabulary Improvement |
25 – Creativity |
Creative Decision Making |
Creativity in Business |
Creativity for Competitive Advantage |
Creative Problem Solving |
26 – Stress, Well-Being & Retirement |
Managing Stress for Mental Fitness |
Stress that Motivates |
Stress Management at Work |
27 – Compliance |
Disaster Preparedness |
28 – Training |
Conducting a Needs Analysis |
Delivering Effective Training Sessions |
Internet Ideas for the Resourceful trainer |
Practical Training Skills |
29 – Warehousing / Logistics |
Equipment Operator Course |
Warehousing Management Course |
Preventive maintenance equipment usage |
Training of Personnel in occupational safety and health |
Machine guarding & Electrical Safety |
Port Safety and Security Program |
30 – WITS – Work Improvement Teams |
WITS Quality Circle Management for Workshop |
WITS Quality Circle Techniques for Facilitators |
WITS Quality Circle Techniques for Leaders |
WITS Quality Circle Techniques for Members |
WITS Quality Circle Leadership Skills Module |
WITS Quality Circle Facilitation Skills Module |
WITS Quality Circle Advanced Tools & Techniques |
WITS Quality Circle Basic Tools Module |
QC Judging Skills |
e. The Fast Thinking Manager |
Title |
Managing Selection Interviews |
Effective Counselling Tools & Techniques to Increase Productivity |
Managing a Team Meeting |
How to Manage Difficult People |
Managing Team Discipline for Improved Productivity |
Initiating the New Employees |
Effective Coaching for Increased Performance |
Developing Impactful Presentations |
Managing Successful Projects |
Practical Decisions Making Skills |
Powerful Negotiation Techniques |
Managing Appraisal Interviews |
Secrets of Good Time Management |
Effective Feedbacks Skills |
Effective Budgets Management |
Improved Organizational & Delegations Skills |
f. Ess – Employability Skills System |
Title |
OPERATIONS LEVEL |
Maintain Personal Presentation and Employment |
Adapt to Change (Learning & Personal Development) |
Demonstrate Initiative and Enterprising Behaviours |
Apply Emotional Competence to Manage Self |
Comply with Workplace Safety and Health Policies and Procedures |
Work in a Team (L1) |
Perform Basic Productivity Practices (L1) |
Apply 5S Techniques (L1) |
Apply Quality Systems (L1) |
Develop Personal Effectiveness |
Problem Solving & Decision Making |
Initiative and Enterprise |
Communication and Relationship Management |
Learning and Personal Development |
SUPERVISORY LEVEL |
Maintain Personal Presentation and Employment |
Foster Team Adaptability (Learning & Personal Development) |
Foster Initiative and Enterprise in team |
Apply Emotional Competence to Manage Self and Team |
Supervise Work Improvement Processes |
Supervise Quality Procedures |
Facilitate Effective Work Teams |
Maintain Workplace Safety and Health Policies and Procedures |
Facilitate Effective Communication and Engagement at the Workplace |
Develop Personal Effectiveness |
Problem Solving & Decision Making |
Initiative and Enterprise |
Communication & Relationship Management |
Learning and Personal Development |
MANAGERIAL LEVEL |
Contribute Towards a Learning Organization |
Support the Establishment of a Framework for Initiative and Enterprise |
Solve Problems and Make Decisions at Managerial Level |
Apply Emotional Competence to Manage Self and Others in a Business Context |
Manage Process Improvement ( L4 ) |
Manage Quality Systems and Processes |
Contribute to the Development and Design of a Productivity Framework(Learning & Personal Development) |
Manage Workplace Safety and Health System |
Manage Cross Functional and Culturally Diverse Teams |
Develop a Work Team |
Facilitate the Implementation of a Productivity Framework |
Implement Lean Six-Sigma (L4) |
Apply Business Process Reengineering (L4) |
Develop Professional Image and Competence to Achieve Personal Career Goals (5) |
Develop Personal Effectiveness |
Apply Systems Thinking in Problem Solving and Decision Making (L5) |
Initiative and Enterprise |
Lead Workplace Communication and Engagement |
Problem Solving & Decision Making |
Learning and Personal Development |
g. Crest – Critical Enabling Skills Training |
Title |
CREST Module 1 – Learning to Learn |
CREST Module 2 – Literacy Part 2.1 – Reading |
CREST Module 3 – Listening & Oral Communication |
CREST Module 4 – Problem Solving & Creativity |
CREST Module 5 – Personal Effectiveness |
CREST Module 6 – Group Effectiveness |
CREST Module 7 – Organizational Skills |
h. New Courses |
Title |
01. LEADERSHIP SKILLS |
Understanding Power |
Captivating Expert Power |
How to Become A Better Leader |
Bridging the Gap between Generation X and Y |
Avoiding Leadership and Management Mistakes |
Harnessing the Great Leader in You |
Effective Leadership Styles |
Effective Ways to Delegate |
Motivational Leadership |
02. TEAM MANAGEMENT SKILLS |
Team Role Theory: Belbin’s Theory |
Be A Good Team Player! |
Dealing with Differences to Resolve Team Conflict |
McClelland’s Human Motivation Theory: What Drives Your Team Members |
03. STRATEGY AND PROBLEM-SOLVING TOOLS |
Developing Strategy in Business |
Business: Managing Your Competitors |
04. DECISION-MAKING |
Is It a Go or a No?: How to Make Better Decisions |
Different Techniques for Decision-Making |
Thinking Critically |
05. PROJECT MANAGEMENT |
Constructing a Project Framework |
06. STRESS MANAGEMENT |
Beat that Stress: Learning Stress Management Techniques |
How Burnout Are You? |
Stress Management: The Perception-Based Strategies |
i. COUNTRY DEVELOPMENT AND CAPACITY BUILDING COURSES |
Title |
01. INTERMEDIATE COURSE ON PRIVATE SECTOR DEVELOPMENT AND FOREIGN DIRECT INVESTMENTS |
Introduction to Foreign Direct Investments |
Country’s Investment Attractiveness |
Investment Promotion for Less Developed/ Developing Countries |
Public-Private Partnership |
02. The Art of Trade Negotiation |
Introduction and Preparing for Trade Negotiations |
Overview of WTO, Regional and Bilateral Negotiations |
Trade in Services |
Dispute Settlement |
03. International Trade Facilitation |
04. Information Technology for Hospitality and Tourism |
05. Public Sector Reforms and Management For Senior Managers |
06. Meetings, Conventions, and Exhibition Practices |
Life Cycle of Planned Events, Events, and Meetings |
Conventions |
Exhibitions |
Special Events |
07. Investment Management and Promotion Strategies (6 sessions) |
08. Service Quality Management |
Service Quality – An Introduction |
Service Quality – Concepts and Models |
Aligning Strategy, Design and Standards |
Total Quality Management |
09. Sustainable Tourism Development and Management |
Destination Marketing and Promotion |
Tourism Development and Management |
Tourism Planning and Sustainable Development |
Marketing Research |
Cultural Tourism Development |
Environmental Tourism Development and Management |
Management of Food Services and Lodging Facilities |
Internal Marketing and Service Excellence |
Transportation and Tourism Development |
Future Trends and Challenges |
10. IT Train the Trainers |
11. Intermediate Course on Strategic Tourism Development (5 sessions) |
12. Management and Leadership for Senior Managers |
Creating Vision and Engaging Others to Follow |
Managerial and Leadership Roles and Functions |
Leadership and Management Styles, Skills, and Behaviors |
Be an Effective Change Agent |
Delegation/Performance Management |
Proving Feedback to Manage Performance |
Creating Effective Teams |
Building Trust and Motivating Others |
Communication/Coaching/Counseling Skills |
Facilitating Focused Conversation and Meetings |
Building Relationships with People at Work |
13. Public Governance and Administration |
Establishing Basic Principles and FundamentalsChallenges Facing Singapore, ASEAN & Cambodia |
Principles of Governance |
Human Resource Reforms |
Human Resource Management |
Clean Governance |
14. HR Management in the Public Sector |
Introduction to HR Management |
HR Functions in the Public Service |
Recruitment |
Performance Management System |
Training and Development |
15. National Economic Management (8 sessions) |
16. Foreign Investment Regulation and Management (5 sessions) |
17. Development Strategies for SMEs for Cambodia (7 parts) |
18. Urban Tourism Planning |
Introduction to Urban Tourism |
Urban Tourism Planning |
Site Planning Concepts |
Partnerships and Collaboration in Tourism |
19. Advance Note Taking Course |
20. Service Quality Management in Hospitality and Tourism (7 parts) |
21.Server Administration and Networking |
22. Investment Promotion Strategies |
Role of International and Domestic |
Investment |
National Industrial and Investment Strategy |
Understanding Investment Decision Making |
Formulating of Investment Strategies and Incentives |
Investment Promotion, Implementation and Aftercare |
23. The Logistics and Planning of Meetings, Conventions and Exhibitions |
24. Basic Financial Management |
25. Effective ICT Management |
j. COMPLIANCE TRAINING |
Workplace Bullying |
In This Together (Harassment) |
Let’s Get Honest (Sexual Harassment) |
Moment of Truth (Ethics) |
k. TRAIN THE TRAINERS |
Apply Adult Learning and Code Ethics to Training |
Prepare and Facilitate Classroom Training |
Conduct Competency-Based Assessment |
Develop a Competency-Based Assessment |
l. INMATE MANAGEMENT |
Code of Professional and Personal Conduct and Ethical Responsibility |
Custody and Control |
Inmate Management Behavior Plan |
m.Service Excellence |
Title |
Managers |
Lead A Customer Focused Organisation 3-5 days |
Provide a Quality Service Environment 3-5 days |
Manage Business Excellence 3-5 days |
Supervisors |
Lead a Service Team 2-3 days |
Build Relationship with Customers 2-3 days |
Implement Continual Improvements in Service Delivery 2-3 days |
Operations Staff |
Provide GEMS Service 1-3days |
Deliver Service Excellence 1-3days |